What After-sales Service Will The Sofa Factory Provide?

Warranty Overview

Our goal is to provide not just premium products, but also premium service. We want to ensure that working with us is a smooth and rewarding experience, from the initial order through the entire lifecycle of our products.

What Our Warranty Covers?

1. Frame & Structural Integrity

• Solid Foundation: We offer an extended warranty on the frame and structural components of our sofas. This includes coverage for any defects in materials or workmanship that may affect the sofa’s foundation. Our frames are built to last, and we guarantee their durability for a specified period under normal use conditions.

2. Upholstery & Cushioning

• Fabric & Leather Protection: Our warranty includes coverage for upholstery materials, including fabric and leather, against manufacturing defects such as stitching issues, fabric separation, or premature wear under normal use. We also offer guidance on proper care to help you maintain the appearance and longevity of your sofa.
• Cushion Resilience: We cover defects in cushioning materials, ensuring that your sofa remains comfortable and supportive. This includes issues such as premature sagging or loss of shape within the warranty period.

3. Mechanisms & Moving Parts (if applicable)

• Recliner & Adjustable Features: For sofas equipped with recliners or other adjustable features, our warranty covers the mechanisms and moving parts. We ensure that these components function smoothly and reliably, providing you with a worry-free experience.
• Easy Claims Process: We believe in making the warranty process as simple and hassle-free as possible. If you encounter any issues covered by the warranty, our customer service team is ready to assist you with prompt and professional support. We’ll guide you through the claims process and ensure that any necessary repairs or replacements are handled efficiently.Warranty Duration &
• TermsComprehensive Coverage: The duration of our warranty varies depending on the specific components of the sofa. Typically, our warranties cover the frame and structure for up to 3 years, while upholstery and cushioning are covered for 1 years. Specific terms and conditions apply, and we encourage you to review the full warranty details when making your purchase.